faq
how does ordering work?
browse the shop, place your order, and I’ll personally send it out to be shipped directly to your door so no need to pick anything up in person.
how long will my order take to arrive?
since products are shipped directly from my supplier rather than pulled from a shelf, please allow 5–10 business days for delivery. I’ll always let you know if something is running longer than expected.
are these the same products you use in my facials?
these are the finishing products I use during your treatment, plus a few at-home favorites I personally love and recommend that are hand picked to keep your skin barrier happy between visits.
can I return or exchange a product?
unopened, unused products may be exchanged or returned for store credit within 14 days of delivery. damaged or incorrect items will be replaced at no cost — just reach out with a photo.
do you ship internationally?
currently shipping within the U.S. only.
I don’t live nearby (or can’t make it in), can you still help me?
absolutely, I offer virtual consultations, so we can talk through your skin and build an at-home routine together, even if you can’t get in the treatment room!
can I track my order?
since our products ship directly from our supplier, tracking isn’t automatically available to customers. reach out anytime and I’ll get you an update.
what if my package is marked delivered but I never got it?
unfortunately, once a carrier marks a package delivered, we’re unable to take responsibility for it being stolen. we offer optional shipping protection at checkout that helps cover lost-in-transit issues, we recommend requiring a signature if you’re concerned about porch theft.