Refund policy

returns

we accept returns on unopened, unused products within 14 days of delivery, in original packaging. due to the personal-care nature of skincare, opened or used products cannot be returned.

to start a return, email reverie.esti@gmail.com with your order number.

damages, issues, and reactions

please inspect your order upon arrival. if your item arrives damaged, defective, or incorrect, or if you experience a reaction, contact us within 7 days at reverie.esti@gmail.com with a photo and your order number. we’ll work with our supplier to resolve the issue and follow up with you on next steps.

lost or stolen packages

once a package is marked delivered by the carrier, we’re unable to take responsibility for stolen packages. optional shipping protection is available at checkout to help cover lost-in-transit packages — see our Shipping Policy for details.

refunds

once your return or claim is reviewed, we’ll notify you of next steps. approved refunds are issued to your original payment method within 10 business days.

exchanges

return your item for a refund, then place a new order for the item you’d prefer.

we currently ship within the United States only.